Rick B, Elgin, IL 7/21/16
Once again, I couldn't be more pleased with the quality of service we receive from Kustom Heating and Cooling. We are going on year 6 with the annual check up plan for the furnace and AC with Kustom. The recent service call was a memorable one. Todd and Randall came for the spring inspection and we also requested a side appt for an air exchanger associated with the furnace/AC. We had the current furnace/ac put in when we moved in 18 years ago and kept the air exchanger located in a crawl space as the configuration of the placement of the furnace failed to cover the second floor master bedroom?so we were told. We realized the exchanger was on it's last spin this May when it started making all kinds of noise. When Todd and Randall did an assessment, they informed us that the motor was going and they could try and rebuild the current box and provided an estimate of $800. Todd was confident there might be a better option: disconnect the air exchanger and run with just a furnace/ac. The cost was minimal for labor and sheet metal to disconnect the exchanger and seal the ducts. Also, they discovered in the finished basement had an air duct that was not sealed in the drop ceiling and was sending lots of unneeded cool air in the lower level. My apology for the length of this feedback and not responding sooner as the service call was in May and it is now July. I wanted to validate that the disconnect was the solution?and it was! We have had several heating and cooling companies over the years and by far, Kustom is the best for quality and price Again, a special thanks to Todd and Randall?two great employees!
Dave S,, Elgin, IL 7/19/16
Thanks for always bing prompt and getting it done right the first time!
Carol M,, Bloomingdale, IL 6/22/16
I find their customer service exceptional. They call to let you know it's time to schedule an A/C or furnace check. Once the appointment is set, they call you the night before to confirm. The service tech is professional and arrives within the scheduled timeframe. He explains what he has done and what might need to be done at that visit or in the future. I would definitely recommend Kustom for your heating and cooling needs.
Elaine K,, Elgin, IL 6/17/16
Installed humidifier last fall; which worked well through winter. Team that came to do spring setup was pleasant and VERY thorough. Extremely pleased with Kustom so far. Looking forward to a long term relationship.
Lisa P,, Glendale Heights, IL 6/16/16
Technicians are extremely friendly and knowledgeable. They promptly get the work done and put all items they need to move back in there proper place. The cost for maintaining the air conditioner and heater is fair and competitive.
Frederick F,, Elgin, IL 6/16/16
I wanted a new, easier to read thermostat. Dan helped me identify one that would work, going online with me and offering choices, and then ordering it. On arrival, the installation was quick and professional.
Arlene B,, Bartlett, IL 6/16/16
Wonderful quick service. Responds to your needs without hesitation. Service men are very qualified, helpful and courteous. Would not use any other heating/cooling service other than Kustom Heating & Cooling.
Jan B,, Roselle, IL 6/16/16
Kustom Heating and Cooling do great work. They are on time. The servicemen are very pleasant and knowledgeable and do a very nice job.
Steve H,, Glendale Heights, IL 6/16/16
Quick, thorough and explained things well. Suggested additional services only as made sense. i.e., blower motor cleaning since its 10 years old and never cleaned, showed the grime buildup as example of what would be cleaned and how it would be performed.
George D,, Bloomingdale, IL 6/16/16
Outstanding, period. from the appointment call to the tech.
Anne F,, Glen Ellyn, IL 5/18/16
When the company I had used for decades disbanded a few years ago, I was referred by the previous owner to Kustom Heating & Cooling. I have found since that my experience with them has been as positive as it was with the firm I used previously. On time, friendly and knowledgeable service men, able to explain the work in easily understood terms, able to answer questions. The work was impeccably done and the work space left in the same condition it was originally.
Kevin H, , Elgin, IL 5/15/16
Our last service appointment included both routine service for our air conditioner and replacement of our hot water heater. Todd and his assistant, Brandon, covered our floors with drop cloths and were careful near walls and doors so our home was well cared for during the service. They did excellent work on the hot water heater and the air conditioner and carefully cleaned and inspected their own work to be certain that everything was just right. I trust Todd and appreciate his careful explanation of current and potential future issues to be addressed to maintain our systems and get the best performance from them. Excellent and trustworthy service.
Margaret W , Hampshire, IL 5/15/16
Always friendly and professional! Great job for over 5 years!