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Meet our Team

Meet our Team

 

Chris

President/Owner

Why did you enter this field?
As a child I displayed mechanical aptitude, I had a desire to tinker, work on bikes and just about any mechanical moving item. That desire allowed me to enter the workforce as an automotive mechanic. In 1997, I was offered a job in the HVAC industry and haven’t looked back since.
State your experience and how long you have been working in the field.
After watching how my previous employers ran their businesses, I determined that starting my own business would be the best option for me. I gained experience, knowledge, and made notes of how not to run my own business someday. I started Kustom back in October 2000.
What do you enjoy most about your job?
My number one priority, and most enjoyable part of my day, is taking care of our customers and knowing that they have been well serviced and have had a great experience with Kustom. When I started this company in 2000, I had a vision of what I thought it could become someday. Nearly 20 years later, it is pretty amazing to see that vision becoming a reality; we have and we continue to grow. We have expanded our team of employees, built a new facility from the ground up, and maintained our loyal customer base!
What are your hobbies?
I enjoy taking weekend trips to Wisconsin with my family, spending time with my children, and working on cars. You might even find me on the local golf courses.


Phil

Operations Manager

Why did you enter this field?
I have always liked to tinker and take things apart. I attended the local community college but quickly realized it wasn’t for me. I decided to accompany a friend of mine on a service call one day, and the joy and gratitude exuded by the homeowner is something that I never forgot. The next week enrolled in technical school. The rest is history!
State your experience and how long you have been working in the field.
I started in the field in 2004 as a service technician and occasionally crossed over into installations when needed. In 2013 I tried my hand at the wholesale side of the industry where I went from a parts counter associate to growing a territory from $150K to $1.5 million in 1.5 years. In 2017 I decided to get back into the contractor side thanks in part to the way Kustom operates as a business. It was the perfect fit for me.
What do you enjoy most about your job?
I truly look forward to coming to work every day. I enjoy talking to our customers regularly as well as the the people I work with. Some of my hardest laughter has come from working here. I enjoy taking processes and making them better. I enjoy sharing the knowledge that I have accrued over the last 14 years and applying it to several segments of Kustom.
What are your hobbies?
I enjoy activities with my family and hanging out with our friends. I enjoy watching sports as well as playing them. Most recently I have developed an affinity towards the game of golf. I also enjoy building things with an industrial flare to it.


Todd

GM/Sales Manager

Why did you enter this field?
I have always enjoyed helping people in need. I enjoy the problem solving that comes with every job and being able to improve the operation of systems for our customers.
State your experience and how long you have been working in the field.
I have been in the HVAC industry since 2000. I started out as a shop hand when I was a junior in high school. I gradually worked my way to lead service technician, and now GM/Sales manager.
What do you enjoy most about your job?
I enjoy interacting and educating our customers, and also helping them when they find themselves in need of our services.
What are your hobbies?
I enjoy playing competitive softball and playing with my 3 children.


Jeff

Lead Installer

Why did you enter this field?
I was provided a new opportunity and discovered that I liked to work on and install HVAC systems. I enjoy that not one job is the same as the next.
State your experience and how long you have been working in the field.
In 2012 started as an install helper and have been the Lead Installer since 2014.
What do you enjoy most about your job?
I enjoy completing a job on time and to our customer’s satisfaction. I like seeing our end result and that the customer is happy with our work.
What are your hobbies?
I enjoy racing cars, playing baseball and going fishing with my family.


Ken

Service/Installation Apprentice

Why did you enter this field?
I enjoy working with tools and providing the best customer service possible as I work.
State your experience and how long you have been working in the field.
Prior to starting at Kustom in the fall of 2018, I worked in the HVAC industry for about 8 months.
What do you enjoy most about your job?
I enjoy being able to provide solutions to our customers home comfort problems. The Kustom atmosphere is great, and I am happy to be a part of the team.
What are your hobbies?
In my free time I like going to drag races and shooting pool.


Corey

Install Helper

Why did you enter this field?
I enjoy problem solving and tinkering on things. I am up to tackle new challenges and helping others.
State your experience and how long you have been working in the field.
I am familiar with basic parts and practices from prior work as a shop helper in the industry. I started with Kustom in the late summer of 2018.
What do you enjoy most about your job?
I like to interact with our customers and provide solutions to their home comfort problems. Keeping a steady work pace throughout the day is something that I like so that come the end of my work day, I have something to be proud of.
What are your hobbies?
I am an avid concert goer, attend a lot of racing events and like to work on and fix things with my friends.


Brandon

Shop Helper/Install Helper

Why did you enter this field?
I like to work with my hands and one day I was invited to the shop to check it out and I have been at Kustom ever since.
State your experience and how long you have been working in the field.
I have a degree in HVAC and have been with Kustom since 2014. I started out as the shop helper and have since added install helper to my résumé.
What do you enjoy most about your job?
My coworkers- they are fun people to work with!
What are your hobbies?
I love playing golf and videogaming.


Jon

Service Technician

Why did you enter this field?
I entered HVAC because I enjoy being outdoors and working with my hands.
State your experience and how long you have been working in the field.
I started as an Installer in 2008. I gradually worked my way into service and have been with Kustom since 2016.
What do you enjoy most about your job?
I like my coworkers and that I am not doing the same thing in the same place every day.
What are your hobbies?
Watching sports, racing and watching cars at the drag strip.


Jake

Service Technician

Why did you enter this field?
I wanted to learn how to do something worthwhile, handy and useful.
State your experience and how long you have been working in the field.
After attending technical school, I started with Kustom in 2017 as a maintenance technician and have since been promoted to a service technician.
What do you enjoy most about your job?
I enjoy coming to work and my coworkers because it feels like a family here.
What are your hobbies?
I like to work out, play sports, and spend time with friends.


Jeremy

Service Technician

Why did you enter this field?
I have always enjoyed working with my hands and not watching the clock. I like that every day here is not the same and I enjoy solving problems the home comfort problems our customers have.
State your experience and how long you have been working in the field.
I first started in Tuscon, Arizona servicing mobile homes. I worked my way from install helper, to lead installer and now service technician with a combined 10 years experience in HVAC.
What do you enjoy most about your job?
I like knowing that every day I wake up I will be faced with another challenge or problem to solve. Learning new things every day and interacting with and getting to know our customers is fun!
What are your hobbies/interests?
I love to fish, camp and be outdoors. My daughter and I like to find new hobbies to do together.


Danny

New Construction Manager

Why did you enter this field?
I have always enjoyed working with my hands and fabricating metal while solving problems and helping customers.
State your experience and how long you have been working in the field.
I have been in the HVAC industry since 2004. I have worked my way up from maintenance, service, system replacements and have been with Kustom on New Construction since 2013.
What do you enjoy most about your job?
The satisfaction when a job goes as planned and the system works well; making the builders, homeowners, and employers satisfied with the work performed.
What are your hobbies?
I enjoy spending time with my family and going off-roading in the Michigan sand dunes.


Liz

Marketing and Development Coordinator

Why did you enter this field?
I have known about Kustom and watched it grow exponentially since its inception. I have always had a desire to work here and I am eager to show our community why Kustom is the best in the industry!
State your experience and how long you have been working in the field.
I have a Business Administration degree and have been engaging in different marketing capacities since 2007 including a local publishing house and for a non-profit in Northern Illinois. I started with Kustom in the spring of 2018.
What do you enjoy most about your job?
I find that learning about the industry in general is very interesting and that discovering new ways to connect to our customers and our community is very exciting. No day is ever the same and that is exciting and challenging.
What are your hobbies?
I enjoy spending time with my family, watching my young children discover the world, cooking, and spending time outside.


Heather

Customer Service Representative

Why did you enter this field?
I entered this field to challenge myself! I have a strong customer service background and have always loved helping others. I am looking forward to helping our customers troubleshoot their issues and dispatch service in a timely manner.
State your experience and how long you have been working in the field.
I have over 15 years experience in customer service from retail, banking, to healthcare. I joined the Kustom team in the Spring on 2019.
What do you enjoy most about your job?
I enjoy building effective and communitive relationships with our customers while helping unmask their issues and providing knowledge, service, and excellent customer care!
What are your hobbies?
I love to spend time with my family and friends outside; gardening, fishing, hiking, traveling, or going to the race track. I love music and cooking and practicing agility with my Pitbull, Dixie. I am very interested in interior design and spend a lot of time updating my homes design and feel.


Kustom Heating & Cooling is your preferred Air Conditioner repair specialists in Bartlett IL
Company Information
 
Address:  11N259 Hawthorne St. Unit A • Elgin IL 60123
Phone:  (847) 622-7483
Fax:  (847) 622-7482
Business Hours:  Monday:  7:30am - 5:00pm
 Tuesday:  7:30am - 5:00pm
 Wednesday:  7:30am - 5:00pm
 Thursday:  7:30am - 5:00pm
 Friday:  7:30am - 5:00pm
 Saturday:  Closed
 Sunday:  Closed
Business Hours:  MON - FRI:  7:30am - 5:00pm
24 Hour Emergency Service Available
24 Hour Emergency Service Available