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Meet our Team

Meet our Team

 

Chris

President/Owner

Why did you enter this field?
As a child I displayed mechanical aptitude, I had a desire to tinker, work on bikes and just about any mechanical moving item. That desire allowed me to enter the workforce as an automotive mechanic. In 1997, I was offered a job in the HVAC industry and haven’t looked back since.

State your experience and how long you have been working in the field.
After watching how my previous employers ran their businesses, I determined that starting my own business would be the best option for me. I gained experience, knowledge, and made notes of how not to run my own business someday. I started Kustom back in October 2000.

What do you enjoy most about your job?
My number one priority, and most enjoyable part of my day, is taking care of our customers and knowing that they have been well serviced and have had a great experience with Kustom. When I started this company in 2000, I had a vision of what I thought it could become someday. Nearly 20 years later, it is pretty amazing to see that vision becoming a reality; we have and we continue to grow. We have expanded our team of employees, built a new facility from the ground up, and maintained our loyal customer base!

What are your hobbies?
I enjoy taking weekend trips to Wisconsin with my family, spending time with my children, and working on cars. You might even find me on the local golf courses.

Todd

GM/Sales Manager

Why did you enter this field?
I have always enjoyed helping people in need. I enjoy the problem solving that comes with every job and being able to improve the operation of systems for our customers.

State your experience and how long you have been working in the field.
I have been in the HVAC industry since 2000. I started out as a shop hand when I was a junior in high school. I gradually worked my way to lead service technician, and now GM/Sales manager.

What do you enjoy most about your job?
I enjoy interacting and educating our customers, and also helping them when they find themselves in need of our services.

What are your hobbies?
I enjoy playing competitive softball and playing with my 3 children.

Carl

Installation Sales Manager

Why did you enter this field?
From early on, I discovered that I enjoy working with my hands. Finding a career that allowed me to work with my hands and problem solve gives me a great sense of accomplishment.

State your experience and how long you have been working in the field.
At 19 years old, I started working for an HVAC company taking deliveries and helping around the shop. Eventually I was able to shadow a lead technician. After some time, I moved to the distribution side of the business pulling orders, working behind the counter, and inside sales. For the last 15 years I was the branch manager at that distribution center. I joined the team at Kustom in the summer of 2019.

What do you enjoy most about your job?
The everyday interactions with fellow employees and customers.

What are your hobbies?
I love to spend time with my family. My children keep me very busy when I’m not at work, but I wouldn’t have it any other way!

Jeff

Lead Installer

Why did you enter this field?
I was provided a new opportunity and discovered that I liked to work on and install HVAC systems. I enjoy that not one job is the same as the next.

State your experience and how long you have been working in the field.
In 2012 started as an install helper and have been the Lead Installer since 2014.

What do you enjoy most about your job?
I enjoy completing a job on time and to our customer’s satisfaction. I like seeing our end result and that the customer is happy with our work.

What are your hobbies?
I enjoy racing cars, playing baseball and going fishing with my family.

David

Service Department Success Manager

Why did you enter this field?
I saw a great opportunity to make a positive impact on the company.

State your experience and how long you have been working in the field.
Although I’m new to HVAC, I have had years of experience with household contracting work.

What do you enjoy most about your job?
I enjoy having the opportunity to help out my colleagues and also help the company run more efficiently.

What are your hobbies?
I enjoy sports, video games, traveling, and spending time with my family and friends.

Jay

Service & Maintenance Technician

Why did you enter this field?
I entered the field because I like working with my hands and love to fix things that are broken.

State your experience and how long you have been working in the field.
I have been in the industry for 17 years with experience in sheet metal, install, new construction, boilers, commercial and residential service.

What do you enjoy most about your job?
I love to fix our customer’s equipment; it is a very satisfying feeling knowing that I have helped someone. I also enjoy that each day provides something new and challenging!

What are your hobbies?
I love watching and playing sports. I cheer on the Cubs, Bears, Buccs, and Notre Dame. I also love cars and working on home improvement projects.

Jake

Service & Maintenance Technician

Why did you enter this field?
I wanted to learn how to do something worthwhile, handy and useful.

State your experience and how long you have been working in the field.
After attending technical school, I started with Kustom in 2017 as a maintenance technician and have since been promoted to a service technician.

What do you enjoy most about your job?
I enjoy coming to work and my coworkers because it feels like a family here.

What are your hobbies?
I like to work out, play sports, and spend time with friends.

Ken

Service & Maintenance Technician

Why did you enter this field?
I enjoy working with tools and providing the best customer service possible as I work.

State your experience and how long you have been working in the field.
Prior to starting at Kustom in the fall of 2018, I worked in the HVAC industry for about 8 months.

What do you enjoy most about your job?
I enjoy being able to provide solutions to our customers home comfort problems. The Kustom atmosphere is great, and I am happy to be a part of the team.

What are your hobbies?
In my free time I like going to drag races and shooting pool.

Brandon

Service & Maintenance Technician

Why did you enter this field?
I like to work with my hands and one day I was invited to the shop to check it out and I have been at Kustom ever since.

State your experience and how long you have been working in the field.
I have a degree in HVAC and have been with Kustom since 2014. I started out as the shop helper, have helped on many installs, and most recently, moved into maintenance and service.

What do you enjoy most about your job?
My coworkers- they are fun people to work with!

What are your hobbies?
I love playing golf and videogaming.

Dan

Service & Maintenance Technician

Why did you enter this field?
I have always enjoyed working with my hands and fabricating metal while solving problems and helping customers.

State your experience and how long you have been working in the field.
I have been in the HVAC industry since 2004. I have worked in maintenance, service, and system replacements. Most recently, I was working with Kustom in the New Construction from 2013-2020.

What do you enjoy most about your job?
The satisfaction when a job goes as planned and the system works well; making the builders, homeowners, and employers satisfied with the work performed.

What are your hobbies?
I enjoy spending time with my family and going off-roading in the Michigan sand dunes.

Johnny

Service & Maintenance Technician

Why did you enter this field?
Awhile after graduating high school I was offered an opportunity to shadow an HVAC class at Elgin Community College. After doing so, I was very intrigued and enjoyed learning and troubleshooting systems.

State your experience and how long you have been working in the field.
I studied at Elgin Community College in their HVAC program and have been enjoying my on the job training at Kustom!

What do you enjoy most about your job?
I love to learn about new things related to our field which has allowed me to continue to grow and expand my knowledge. I also love customer service and customer satisfaction. I love taking pride in my work and seeing our customers truly satisfied with their appointment and products. It always puts a smile on my face!

What are your hobbies?
I enjoy spending time with family and close friends. I also like to play badminton, tinker with computers, and play video games.

Amanda

Business Development

Why did you enter this field?
I entered this field because of a previous family business.

State your experience and how long you have been working in the field.
I have 20 years experience in dispatch, accounting, warranty, ordering parts, and management.

What do you enjoy most about your job?
I love to organize! I also enjoy problem solving with customers and employees while also helping them.

What are your hobbies?
I enjoy watching TV, reading and traveling!

Liz

Accounting Administrator & Marketing Development Coordinator

Why did you enter this field?
I have known about Kustom and watched it grow exponentially since its inception. I have always had a desire to work here and I am eager to show our community why Kustom is the best in the industry!

State your experience and how long you have been working in the field.
I have a Business Administration degree and have been engaging in different marketing capacities since 2007 including a local publishing house and for a non-profit in Northern Illinois. I started with Kustom in the spring of 2018.

What do you enjoy most about your job?
I find that learning about the industry in general is very interesting and that discovering new ways to connect to our customers and our community is very exciting. No day is ever the same and that is exciting and challenging.

What are your hobbies?
I enjoy spending time with my family, watching my young children discover the world, cooking, and spending time outside.

Heather

Planned Maintenance Coordinator

Why did you enter this field?
I entered this field to challenge myself! I have a strong customer service background and have always loved helping others. I am looking forward to helping our customers troubleshoot their issues and dispatch service in a timely manner.

State your experience and how long you have been working in the field.
I have over 15 years experience in customer service from retail, banking, to healthcare. I joined the Kustom team in the Spring on 2019.

What do you enjoy most about your job?
I enjoy building effective and communitive relationships with our customers while helping unmask their issues and providing knowledge, service, and excellent customer care!

What are your hobbies?
I love to spend time with my family and friends outside; gardening, fishing, hiking, traveling, or going to the race track. I love music and cooking and practicing agility with my Pitbull, Dixie. I am very interested in interior design and spend a lot of time updating my homes design and feel.

Christine

Customer Support Representative

Why did you enter this field?
I enjoy helping people in need, problem solve. I always like to look for the positive!

State your experience and how long you have been working in the field.
I have been in customer service for a number of years, but have been with Kustom since the Spring of 2020.

What do you enjoy most about your job?
I enjoy talking with our customers everyday. Each day and each call is different!

What are your hobbies?
I enjoy camping, knitting, and playing with my granddaughter. I raise chickens and have a vegetable garden each summer.

Kustom Heating & Cooling is your preferred Furnace repair specialists in Bartlett IL
Company Information
 
Address:  11N259 Hawthorne St. Unit A • Elgin IL 60123
Phone:  (847) 622-7483
Fax:  (847) 622-7482
Business Hours:  Monday-Sunday:  Open 24 hours
Business Hours:  MON - FRI:  7:30am - 5:00pm
24 Hour Emergency Service Available
24 Hour Emergency Service Available