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Our Guarantees

Our Guarantees

 

Performance Guarantee

Kustom Heating & Cooling guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home. If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years. This guarantee is meant to guarantee that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure.

Satisfaction Guarantee

Kustom Heating & Cooling's installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results.

Kustom Heating & Cooling is your preferred Furnace repair specialists in Bartlett IL
Company Information
 
Address:  11N259 Hawthorne St. Unit A • Elgin IL 60123
Phone:  (847) 622-7483
Fax:  (847) 622-7482
Business Hours:  Monday:  7:30am - 5:00pm
 Tuesday:  7:30am - 5:00pm
 Wednesday:  7:30am - 5:00pm
 Thursday:  7:30am - 5:00pm
 Friday:  7:30am - 5:00pm
 Saturday:  Closed
 Sunday:  Closed
Business Hours:  MON - FRI:  7:30am - 5:00pm
24 Hour Emergency Service Available
24 Hour Emergency Service Available